Assistant Nurse Manager

Job Description


The Psychiatry Operations Supervisor is responsible for working collaboratively with the Director and other members of the care team, as applicable, to plan for, supervise and evaluate all program operations and patient care delivery in the clinical area.  The individual displays or is developing competence in the 5 core health competencies of interdisciplinary teamwork, quality improvement, evidence-based practice, patient-focused care, and informatics.  Responsibilities include organizational planning, compliance with regulatory standards, fiscal management, ensure units are staffed appropriately at all times, recruit staff as needed, review and post a 4 week schedule monthly, setting and maintaining standards of care in psychiatry, coordinating services, providing for the professional growth of staff, and coaching on the unit and the bedside with all staff.  They share joint responsibility with Director for all outcomes of unit to include but not limited to patient satisfaction, employee engagement and fiscal responsibility.  Psychiatry Operations Supervisors are expected to work holidays and weekends as needed.  Supervisor works with staff toward strategic goal of reducing turnover, overtime, high level incidents and response, flow improvement and empowerment/satisfaction of staff.

Special Criteria DetailsTwo 12-hr & Two 8-hr shifts Responsibilities

Works within interdisciplinary team:

  • Provides support/education to staff while maintaining a positive, safe working environment.
  • Collaboratively interact with other management teams as well as administration to provide patient focused care.

Values communication and relationship building:

  • Responsible for coaching staff and providing support and expectations.
  • Provides service recovery to patient and family.
  • Collaborates with the Directors, Clinical Education Manager and other members of the leadership team to provide education to staff.
  • Provides visual aids for patient and staff education while also providing education and support to students.
  • Gives and receives feedback including recognition and coaching for continuous improvement.

Utilizes informatics/business skills:

  • Utilizes hospital informatics by using smart-square scheduling, Kronos Workforce, Soarian, Healthstream, Safe System, Microsoft Outlook and Microsoft Office, to maintain daily operations and maintain fiscal responsibility.

Applies leadership and professional practice skills:

  • Obtains/maintains education and learning opportunities as indicated per job description and encourage staff to do the same.
  • Participate in leadership follow-up as well as departmental and hospital strategic planning.
  • Leading staff by modeling the way with departmental and hospital wide initiatives.
  • Provide staff evaluations and ensure the standards of practice are being followed.
  • Supports and demonstrates organizational cultural beliefs and key results.

Applies quality and patient-focused care:

  • Promotes hospital wide initiatives by providing & monitoring that best practice is being utilized through service excellence and risk management.
  • Responsible for maintaining competency for their specific unit with the expectation to work as team leader/staff when applicable.
  • Participates in daily interdisciplinary round or hand off of care and staff huddles.
  • Bachelor of Science or Masters preferred.
  • Demonstrates leadership with good oral and written communication skills required.
  • Minimum of two (2) years relevant experience determined by the Associate Vice President or Vice President required.
  • Specific experience per unit criteria preferred.
  • Microsoft Office, quality/risk management system, electronic medical record system, bed management system as applicable, transport/resource management system as applicable, learning management system, staffing/scheduling system, automated medication dispensing system as applicable, MSDS, automated communication system and other role specific technology experience preferred.
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